About the Shinkansen smartEX Application
The official app for online reservations for Tokaido, Sanyo, and Kyushu Shinkansen
▼Using the EX app allows you to:
– Easily book seats on the Shinkansen through the app
– Get discounts for reservations made in advance
– Reserve seats on the Shinkansen up to one year prior
– Make unlimited changes without fees before boarding the train
– Book Shinkansen seats along with accommodations!
– Arrange activities, lodging, and car rentals!
– Choose any seat from the seating chart (only for reserved seats)
– Access information regarding services offered at the stations and on trains
– Quickly log in using fingerprint recognition.
(available for compatible devices only)
▼ Key Features
– Sign up for a membership
– Buy tickets/Book seats (time selection, designation of train name, and simple selection for free seats)
– Verify your reservations
– Modify and refund your bookings (changing the number of travelers)
– Review your transaction history and receipts
– Update member details and check information
– Show QR-Ticket for boarding purposes
– Assign or register an IC card for ticketless travel
– Information regarding service status (Link)
▼ Important Information
– To use this app, you must register for membership. This requires personal details such as your name, birthdate, and a valid credit card.
– Payments for ticket purchases or reservations will be charged to the credit card linked to your account.
— You must register or assign an IC card for public transit () to travel without a ticket using an IC card.
() Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA
– A pickup code is needed to retrieve tickets from vending machines, etc., located at major Tokaido, Sanyo, and Kyushu Shinkansen stations, including Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, and Kumamoto.
– Do not use this app for reserving seats with a Japan Rail Pass.
– This service is accessible only in English.
– For further information regarding this service, please visit the website.
